Refund policy

Packit Returns, Exchange & Refund Policy

updated: 2026

At PACKIT.PK, we want you to be happy with your order. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 14 days from the date of delivery to request a return. After 14 days, we're unable to offer a refund or exchange.

2. Eligibility

To qualify for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all labels/seals intact
  • Accompanied by your order number or proof of purchase and payment (order confirmation email)

3. Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Custom, personalized, or custom-printed packaging (made to your specifications)
  • Bulk cartons or cases that have been opened or broken down from their original unit
  • Sale or clearance items
  • Items marked as final sale at checkout

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, this is on us — here's what to do:

  1. Contact us at packit.pk@gmail.com within 24 hours of delivery.
  2. Include your order number and clear photos of the item and packaging.
  3. We'll arrange a free replacement or full refund.

5. Change-of-Mind Returns

If you simply changed your mind and the item meets the eligibility criteria in Section 2:

  • Contact us at packit.pk@gmail.com to request a Return Authorization before sending anything back. Items sent back without prior authorization, or sent directly to the manufacturer, cannot be processed.
  • You are responsible for return shipping costs. We recommend a trackable shipping method, as we can't guarantee we'll receive your returned item.
  • A restocking fee of up to 15% may apply to cover inspection and re-shelving.

6. Partial Refunds

We may issue a partial refund (restocking fee deducted) in cases such as:

  • Items showing signs of use
  • Items not in original condition, damaged, or missing parts for reasons not caused by our error
  • Items returned more than 14 days after delivery, at our discretion

7. How Refunds Work

Once we receive and inspect your return, we'll email/whatsapp you to confirm receipt and let you know whether your refund is approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times after that depend on your bank or card issuer.

Haven't received your refund?

  1. Check your bank/card statement again — refunds can take a few days to post.
  2. Contact your credit card company — there's often a delay before it appears officially.
  3. Contact your bank — processing time varies.
  4. Still nothing? Email us at packit.pk@gmail.com and we'll look into it.

8. Exchanges

We only offer exchanges for items that are defective or damaged on arrival. To request an exchange for the same item, email packit.pk@gmail.com with your order number and photos.

9. Order Cancellations

Since many Packit orders are made to order or produced in bulk, cancellation requests must be made within 12 hours of placing your order. Once production or fulfillment has started, we may not be able to cancel or modify the order.

10. How to Start a Return

Email packit.pk@gmail.com with your order number, the item(s) you'd like to return, and the reason. We'll confirm eligibility and provide return instructions, including the return address. Please do not send items back before receiving this confirmation, and never send returns directly to the manufacturer.

11. Contact Us

Questions about this policy? Reach us at:

  • Email: packit.pk@gmail.com
  • Whatsapp: 0300 096 4099
  • Hours: Monday to Friday: 10am to 4pm (be considerate of public holidays)

This policy does not affect any statutory rights you may have under applicable consumer protection law in Pakistan.

Quick Summary

  • You have 14 days from delivery to return most items.
  • Items must be unused, unopened, and in original packaging.
  • Custom/personalized items, opened bulk cartons, and sale items can't be returned.
  • Our mistake (damaged, defective, or wrong item)? Tell us within 48 hours — we'll replace it or refund you in full, and cover the shipping.
  • Change of mind? You can return it, but you pay the return shipping and a small restocking fee may apply.
  • Refunds go back to your original payment method within 5–10 business days of approval.
  • Always email us first before sending anything back — don't ship returns to the manufacturer.
  • Need help? 
    • Whatsapp: 0300 096 4099
      • Email: packit.pk@gmail.com